Email Questions
  1. What is a POP3 account?
    A POP3 account is a private email account where you choose the account name, eg bob@yourdomain.com. This allows different people to pick up mail from different computers without it all going into the catch all account. Once an email address is configured as a pop mail account, it operates privately and independently from your main standard/default mail system. Any mail sent to a private pop mail account can only be received by logging into that account with the separate username and password you have assigned it. 

  2. How do I create a POP3 account?
    This can be done from your Control Panel.

  3. What are autoresponders and can I have them?
    Email auto responders will automatically send a customised auto response (that you compose) to any visitor whom emails the address configured with one. More specifically, automated responses are sometimes used to send additional information about your service or product or as a 'courtesy reply'. These can be created in your Control Panel. 

  4. What is a default email address?
    This is a feature of our Control Panel that allows you to receive email addressed anything@yourdomain.com to a chosen POP3 account. 

  5. How do I read my email?
    There are two ways of reading your email. You can use a web browser to view your mail or you can configure your mail client to check your POP3 mail account for you.

  6. Are there any other mail features included with your packages?
    Yes. Within your Control Panel you can create email forwarders, block incoming email addresses and create mailing lists. There is documentation on how to do all of this contained within your Control Panel. We also have SpamAssasin included in all our packages which can be used to filter unwanted junk mail. 

  7. What is Email Catchall feature
    This is a feature of our Control Panel that allows you to receive email addressed anything@yourdomain.com to a chosen POP3 account. 

  8. How do I disable the catchall feature for my pop email account? 
    If you want the email messages that are wrong to bounce. This can be set within your Control Panel in the mail section. 

  9. How do I change the password for a POP3 email account?
    You can change the password on any of your email accounts whenever required. It is useful to occasionally do this to maximize your email security. You should always change your password if you think someone else has access to your account. Note: Make sure that you change the password in your offline email application as well, or you will not be able to upload or download email to this account. To change an email account password: Click on the Add / Remove accounts link in the Mail Menu area. Click on the change password button next to the required email address. Enter the new password in the New Password field. Click on the change button. Your password has now been changed for that account.

  10. How do I create a email forward?
    Forwards simply allow you to automatically forward email sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday. To add a forwarder: Click on the Forwarders link in the Mail Menu area. Click on the Add Forwarder link. Enter the first part of the email address that will be forwarded in the first field in the "Add forwarder" area. Enter the full email address that the forwarder will forward mail to in the second field. Click on the add forward button.

  11. How do I configure my email application for POP3 email?
    POP Server name: mail.yourdomain.com SMTP Server name: mail.yourdomain.com username: your-username@your-domain.com password: your-password

  12. How can I send all unresolved email to one "catch-all" email address?
    Any email that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default email account. All web site accounts are automatically assigned a default email address - user@yourdomain.com - which you can change, if required. To set your default email address: Click on the Default Address link in the Mail Menu area. Click on the Set Default Address link. Enter the complete email address of the new default in the field next to your web site name drop-down list. Note: You can enter :blackhole: to throw away all incoming mail, or :fail: to bounce the email back to the sender. Click on the change button. Your new default email address has now been set.

  13. How do I setup an autoresponder or vacation reply?
    Auto-responders are email messages that are sent automatically when an email arrives for a specific email account. auto-responders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually. You can have more than one auto-responder on one account. Note: You can not add HTML code to the email reply - plain text only. To add an auto-responder: Click on the Auto-Responders link in the Mail Menu area. Click on the Add AutoResponder link. Enter the address of the account that the auto-responder responds to in the Email field. Enter your name or address in the From field. You do not have to put anything in this field. Enter the subject line of the auto-responder in the Subject field. Enter the auto-responder message in the Body field. You can not use HTML code in this field - plain text only. Click on the create button. 

  14. What is spam assassin, and how do I enable it?
    Spam Assassin is a mail filter installed on a mail server used to identify spam. It checks for spam using a large number of pre-set rules that check the header, body, and sender of all email messages sent to your domain mailbox. To enable Spam Assassin: Click on the Spam Assassin link in the Mail Menu area. Click on the enable spam assassin button.

  15. How do I create an email list for my site?
    cPanel includes a popular mailing list script called Mailman. Mailing lists are an ideal tool for communication between far flung participants and can be about anything you want. Mailman allows you to set up a mailing list with a large number of configurable options, such as who is on the list, where mailing lists messages are sent, and whether you include welcoming messages to new subscribers. The Mailman documentation, which is incorporated into its Administration panel, is clear and helpful, and should be referred to for all questions about using the script. The instructions in this section deal with how to set up, modify, and delete a Mailman mailing list from your cPanel. The Mailman homepage is at the following address for more information: http://www.gnu.org/software/mailman/mailman.html Note: It is a good idea to be aware of spam and its definition before setting up a mailing list To add a mailing list: Click on the Lists link in the Mail Menu area. Click on the Add List link. Enter the name of the mailing list in the List Name field, the password for the list in the Password field, and the domain it is for in the Domain drop-down list. Click on the create button. The list is created in the /usr/local/cpanel/3rdparty/mailman/lists folder. 

  16. How do I block emails?
    You can block unwanted email according to email address, subject, header, recipient, or even phrases inside the body of the message. To block unwanted email: Click on Block an Email Click on Add Filter. Use the drop down menus to choose what you want blocked. For example, you might want to filter out pornographic email messages. You could choose Subject, Body or Any Header from the first drop down menu, and Contains from the second drop down menu. Then type a phrase or word that frequently appears in the header or body of email you receive that promotes pornographic content. For example "babes." To block email from a specific source, just choose From in the first drop down menu, then Equals from the second menu. Type in the person's email address in the box and click Activate. To remove an email block/filter: Click on Delete to the right of the filter that you would like to delete. 

  17. I can't send email. What's wrong?
    Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first. In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers. Several large ISP's are in the process of blocking all access to port 25 (the SMTP port). A few hosts that are currently doing this are: Earthlink UUNet Prodigy (There are probably others, these are just the ones we are aware of) They do this so that you will be forced to use their outgoing SMTP servers. Instead of using mail.yourdomain.com as your outgoing mail server, you should use the SMTP servers that your ISP provides you with.

  18. Why do I get a "Relaying Denied: Authenticate with POP first" error when trying to send email through the server?
    You need to login to your pop account and check your mail first. The server has anti-spam software installed that won't allow anyone to use the smtp server until they have logged in first. This keeps just anyone from connecting to the server and sending out thousands of messages. You may need to wait 20-30 seconds before trying to send mail again for the server process to recognize you after you check your mail. Once you have logged into the pop server and have been authenticated, you will be allowed to send mail for 30 minutes without having to login again. If you do login again, your 30 minutes will start from the time you logged in last. 

  19. I've noticed the X-AntiAbuse entries on the e-mail headers, and I'm just curious what the purpose of them are?
    It's so we can identify spammers. It is especially helpful when someone is sending mail as "nobody" (using scripts, etc)

  20. How do I setup email (outlook)?
    1. Go to Tools | Accounts 2. Click on Add | Mail 3. In Display Name, type whatever you want. Click "Next" 4. E-mail address: name@[yourdomain].com Click "Next" 5. My incoming mail server is a "POP3". 6. Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com 7. Outgoing Mail(SMTP) server: mail.[yourdomain].com or what your ISP provided you.* 8. Click Next 9. POP account name: [username], Password: [passwd] Click "Next". 10. Internet Mail Account Name: whatever you want 11. Choose your connection type depending on your connection method. If using AOL, choose "Connect through ...LAN..." option. 12. Click "Finish" Microsoft Outlook 2000/98 1. Go to Tools | Accounts 2. Click on Add | Mail 3. In Display Name, type whatever you want. Click "Next" 4. E-mail address: whatever@[yourdomain].com Click "Next" 5. My incoming mail server is a "POP3". 6. Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com 7. Outgoing Mail(SMTP) server: mail.[yourdomain].com or what your ISP provided you.* 8. Click Next 9. POP account name: [username], Password: [passwd] Click "Next". 10. Internet Mail Account Name: whatever you want 11. Choose your connection type depending on your connection method. If using AOL choose "Connect through ...LAN..." option. 12. Click "Finish".

  21. How do I setup email (netspace)?
    1. Go to Edit | Preferences | Identity 2. In "Email Address", enter [username]@[yourdomain].com 3. In "Reply to...", enter whatever@[yourdomain].com 4. Go to Mail&Group 5. In "Mail server user name", enter [username] 6. Outgoing Mail(SMTP)* server: mail.[yourdomain].com 7. Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com 8. Click "OK".

  22. How do I setup email (eudora)?
    1. Install and start up the Eudora program 2. Select "Settings" from the "Special" menu 3. Select the "Getting Started" tab, then under Real Name, enter your Real Name 4. Under "POP Account" put [username]@[yourdomain].com 5. In "Return Address", enter whatever@[yourdomain].com 6. If you use the Macintosh version, the radio button for TCP/IP connection should be highlighted 7. Click the "Personal Information" tab (also only for the Macintosh version) 8. Under POP account put [username]@[yourdomain].com again 9. Fill out the "Real Name" and "Return Address" as you did before 10. Under "Dialup User Name" enter yourdomain (do not enter .com or .net here) 11. Click the "Hosts" tab then enter [username]@[yourdomain].com again under POP Account, and put yourdomain.com under SMTP Server. 12. Go to the "Checking Mail" tab and make sure "Save Password" is checked. 

  23. CPanel - Default Email Account
    Your default email account acts as your Catch All email account. Any email messages sent to an account on your domain that does not exist will automatically go to this address. For Example, if your master username is "john" your default address will be john@yourdomain.com. Now lets assume that someone sends an email to mary@yourdomain.com and you have not yet created an email account for mary, that particular message will arrive at your default address of john@yourdomain.com. 

    You may access your email through the web browser, instead of POP3 mail. To access your web based email http://www.yourdomain.com/webmail/ 

    To change your default email account, click on Default Address and type in the new address. You will need to type the entire address: yourname@yourdomain.com. Then click Change. Make sure you are using an account that actually exists. If the account does not exist, you need to set it up using the Add/Remove Accounts Feature. 


  24. CPanel - Adding and Removing Email Accounts
    To add a new Email account: 
    Click on Add/Remove Accounts 

    Type the username you want in the Email box and the password you choose for this account in the Password box. 

    Click Create and your new account will be activated. 

    In order to receive mail sent to this address, you must set up the new account in the program you use for email. 

    To Remove an Email Account: 

    Click on Delete to the right of the account that you would like to remove. 


  25. CPanel - Autoresponders
    Autoresponders will automatically send an email for you. Autoresponders are typically used to send information in response to a visitor's request. For example, visitor's could click on a link that says "Click Here to Receive Special Report." When the visitor clicks on the link, their email program will open a new message addressed to your autoresponder. When they send the email, your autoresponder will reply by automatically sending your Special Report to the visitor. This feature is also useful when you know you will not be reading or responding to incoming email massages for a period of time. To create an autoresponder you must first create an email account. 

    To add an autoresponder:
    Click on Autoresponders 
    Click on Add AutoResponders. 

    In the Email box, type the email name you choose for your Autoresponder. This will be the email address that visitor's click on to access the Autoresponder. If you think you may set up more than one Autoresponder, it is helpful to choose a username that is descriptive. For example, reportx. The mailto link you will place on your site will be reportx@yourdomain.com. Fill in the From and Subject boxes, then place the information you want to send in the Body area. You can't use html tags in an Autoresponder. They will only accept plain text. 

    Click Create and your new Autoresponder will be activated. 

    To delete an autoresponder: 

    Click on Delete to the right of the autoresponder that you would like to delete. 


  26. CPanel - Email Forwarding
    You can have any or all email addressed to your domain account forwarded to an outside email account or to a different email address within your domain. 

    To add an email forwarder: 
    Click on Forwarders 
    Click on Add Forwarder. 

    Type the account name of the address you want mail forwarded from in the first window, and the complete email address you want the mail forwarded to in the second window. 

    Click on Add Forward and your new Forwarder will be activated. 

    Remember, you can forward mail to any address, inside or outside of your domain. For example: youremail@aol.com or yourmail@yourdomain.com. Be careful when forwarding email accounts inside your domain. You might inadvertently create an indefinite loop that can cause all email accounts to stop working on your domain. 

    NOTE: You do not have to create an email account to setup a forwarder. For example, if you want to forward all email messages going to susan@yourdomain.com, do not create a an email account for susan@yourdomain.com. When you setup the forwarder the server will know what to do. If there is an email account created for any forwarder, that forwarder may not function and the created account will still receive a copy of the email. 

    To delete an email forwarder: 

    Click on Delete to the right of the forwarder that you would like to delete. 


  27. CPanel - Blocking Email Messages
    You can block unwanted email according to email address, subject, header, recipient, or even phrases inside the body of the message. 

    To block unwanted email: Click on Block an Email 
    Click on Add Filter. 

    Use the drop down menus to choose what you want blocked. For example, you might want to filter out pornographic email messages. You could choose Subject, Body or Any Header from the first drop down menu, and Contains from the second drop down menu. Then type a phrase or word that frequently appears in the header or body of email you receive that promotes pornographic content, For example "girls." To block email from a specific source, just choose From in the first drop down menu, then Equals from the second menu. Type in the person's email address in the box and click Activate. 

    To remove an email block/filter: 

    Click on Delete to the right of the filter that you would like to delete. 


  28. CPanel - Email Aliases
    Under normal circumstances, you should never have to create email aliases. Your default email account is setup as a "Catch All" account, meaning that any email coming to anything@yourdomain.com is delivered to your default account.
Copyright © 2005 - 2018 x3 Internet Solutions LLP.