Pre Sales
  1. Why don't you offer "Unlimited Bandwidth" or MySQL's?
    There is no such thing as unlimited. Any company that promises you unlimited bandwidth or MySQL's are counting on the fact that you will not use it, and if you do they will quickly find ways of either forcing you to pay for it, or restricting your site.

  2. When will I receive my welcome email?
    Account orders are placed in our queue system, and are monitored and checked for fraud. On a normal basis you will receive your account information in less than an hour after payment is received. To ensure proper setup all new accounts are first reviewed by our staff. You can start uploading and setting up your site as soon as you receive the welcome email. The welcome email contains all your information for accessing your account, as well as information on how to transfer your domain name to our servers.

  3. Are you a reseller?
    No we are not resellers

  4. Is there a minimum time contract/commitment required?
    You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there are no cancellation fees.

  5. What if my site breaks your Terms of Service?
    Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurrence is dealt with on a case by case basis, and we try to work things out with every client. 

  6. How long does it take to get my domain working?
    If you ordered a new domain name through us, it will take approximately 24-48 hours before your site becomes visible, the same goes with transferring a name to us. 

  7. What are Domain Pointers/Multiple Domains?
    An addon domain is when you setup a 2nd domain of yours to point to a subdirectory off your main account so it will load a different site from the a subdirectory of your main domain. Types: Multi Domain - This is when you point your domain name to a subdomain/subdirectory on your account. This can be achieved by visiting your control panel and clicking addon domains. Domain Pointer - This is when you point your 2nd domain to your main domain.

  8. Do I need a static/dedicated IP address?
    Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before your domain resolves to our servers. This is also necessary if you want to be able to view your site via http://IP instead of http://IP/~username/ before your domain resolves. Once your domain resolves to our servers, there is no difference between dedicated IP and non-dedicated IP accounts. The main benefit of a dedicated IP address is that your site can have it's own secure certificate (this is extra and optional) 

  9. Do you provide ssh/telnet access?
    SSH access is not provided. Due to security reasons we do not grant shell access.

  10. Do you support hotlinking?
    Yes, you can enable or disable hotlinking from your control panel

  11. Are eggdrop bots allowed?
    Simple answer, No. They attract DoS attacks which could lead to the suspension of our network services. 

  12. Can I have Warez on my website?
    No, If we find them in your directory or Links to them, your entire account will be subject to termination. You will not be eligible for a refund, and your details will be sent to the appropriate authorities. 

  13. Do you offer custom plans?
    Yes, we can build a plan that fits your requirements. All you need to do is fill in the contact form and ask us for a quote.

  14. Do you support FTP?
    Yes we offer ftp accounts.

  15. Do you offer ASP?
    Our servers run Unix based operating systems, to get the full benefits of ASP Windows is required. At this stage we do not offer ASP, .NET or Windows Hosting. 

  16. Do you provide data backup services? How often?
    Yes, all sites are backed up daily, weekly and monthly. We advise you also take your own backups and this can be done simply from your control panel. 

  17. Do you host "adult" web sites, illegal software distribution sites, or collection-of-music sites?
    We will not host any web site that in our estimation contains pornographic content or material that violates copyright law. We reserve the right, at our sole discretion, to decline to host or to cease hosting any objectionable web site.

  18. Is there a limit to the number of times I can make changes to my web site?
    We do not place any limits on how often or when you can update your site. Your server is available to you 24/7 for you to update. There is no charge for making changes to your web site. 

  19. Do you accept international orders?
    Yes. We are pleased to have customers around the world and we're as close as your computer. We host all domain name extensions, and accept universal methods of payment via credit card.

  20. Do you have any hidden charges?
    No. Our prices are genuine, the prices you see are the prices you pay. 

  21. Are domains refundable?
    No. Domains are not refundable. Once purchased they are yours for the term of the registration usually 1-2 years. If you cancel your hosting account the domain remains your property. 

  22. What scripts, if any, are banned from your servers?
    UltimateBBS (all versions), Ikonboard (all versions), All flat-file based forums, All chat scripts, except those pre installed in your control panel, IRC Egg Drops Proxy Servers, nph-proxy, The Anonymizer, any soap mailers, FormMail (versions prior to 1.9s). If you are unsure about a script, just ask.
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